Digital Application Support Apprentice

Digital Application Support Apprentice

Contract Type:  Permanent

Location: Cardiff

Salary:  £12,000 per annum increasing to c.£20,000 per annum on successful completion of apprenticeship.

About Tempo

Tempo is a rapidly growing social enterprise with huge ambition. Our work builds strong, resilient communities and gives people the tools to make real, lasting changes in their lives.

Tempo works to enable more people to volunteer in their communities because giving your time and feeling valued improves health, happiness and future prospects. We do this with Time Credits, one of the world’s largest time-based community currencies. People earn Time Credits when they give their time and spend them on a wide range of activities they choose. Over 56,000 people have earned over 900,000 Time Credits so far, and we partner with over 1500 community organisations, public services and businesses.

Tempo are on a 5-year journey to becoming a nationwide organisation, enabling people from any community to get involved in Time Credits, join their community and access new opportunities. By 2023, we aim to have reached 250,000 people across England and Wales and see 2.5m Time Credits earned and spent.


About You

You are proactive and passionate about serving the organisation and creating positive, lasting change that builds on the skills and assets of all.  You are someone who can hit the ground running, be a fast learner and a keen problem solver.  This is a fantastic opportunity to further your training with a career in a company that will value and reward your contribution.

The successful person will work in a supported learning environment to develop the skills and knowledge required for a Digital Application Support Apprentice and complete a Level 3 qualification.

You will focus on hardware, software and various shared digital IT process areas in order to gain a breadth of knowledge and skills which will allow you to apply for other positions should opportunities arise at the end of the apprenticeship. The focus will be on learning about technologies, methods, and acquiring skills and proficiency, whilst providing some additional capacity to the team.  Your primary job function will be to support the organisation with their day-to-day IT support requirements along with supporting the team with the CRM System and Digital Time Credits Portal.

Your training will give you the knowledge and skills to allow you to take specific responsibility in the following areas:

Please refer to the job description and person specification for a comprehensive list of the main duties and the requirements of the role.


Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

  • 33 days holiday inclusive of bank holidays
  • Contributory Pension Scheme (up to 5% ER contribution)
  • Employee Assistance Programme available 24/7
  • Family-friendly policies
  • Flexi-time Scheme (offering up to 13 days flexi leave each year)
  • Wellbeing Centre offering the latest wellbeing articles, news and advice
  • Cycle to Work Scheme
  • Healthcare Cash Plan – claim back money on essential healthcare costs.
  • Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
  • SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
  • Death in Service Grant – 1 year

Closing date for applications: 5 pm on Friday 25th June 2021

Interview date:  Week commencing 28th June by MS Teams

How to Apply:

If you think this is the role for you, please take a look at our candidate pack first as it will help you decide whether we’re a good fit for you.  It also provides you with important information on how to complete the Application Form and fully demonstrate your strengths to us.

View our Candidate Pack

View the Job Description / Person Specification

Download the Application Form

Please send your completed application form to using the post title and your name as the subject heading by no later than 5 pm on  Friday 18th June.

As part of our commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

The successful applicant will be subject to a satisfactory Disclosure and Barring Service check.

We strongly believe in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.