Customer Service Officer


Contract Type: Permanent, full-time

Location: Home based or Cardiff Office

Salary: £18,000-£23,000 dependent on experience




About Tempo


Tempo is a rapidly growing social enterprise with huge ambition. Our work builds strong, resilient communities and gives people the tools to make real, lasting changes in their lives.


Tempo works to enable more people to volunteer in their communities, because giving your time and feeling valued improves health, happiness and future prospects. We do this with Tempo Time Credits, one of the world’s largest time-based community recognition systems. People earn Tempo Time Credits when they give their time and use them on a wide range of activities they choose. Over 56,000 people have earned over 900,000 Tempo Time Credits so far, and we partner with over 1,500 community organisations, public services and businesses.


Tempo are on a 5-year journey to becoming a nationwide organisation, enabling people from any community to get involved in Tempo Time Credits, join their community and access new opportunities. By 2023, we aim to have reached 250,000 people across England and Wales and see 2.5m Tempo Time Credits earned and used.


About You


We are currently looking for a Customer Service Officer to join our Customer Service Team.  You will support our contract managers/executives by providing mapping, listing management, research, booking events and contract monitoring. You will support volunteers and earn groups through digital platform onboarding and training, and helpdesk and phone monitoring. You will support our recognition partners through regular contact and relationship maintenance to ensure a variety of opportunities are available to volunteers.


You will be accountable for processing support services within service parameters 97% of the time and delivering excellent customer service (95%+ met/exceeded expectations).


You are proactive and passionate about communities and about creating positive, lasting, societal change that builds on the skills and assets of all. You have experience of customer engagement and enable customers to understand the features and benefits of our products.  You are able to communicate effectively about our work, build relationships quickly and collaborate with team members to achieve a goal. You are target driven, with the ability to stay on top of a varied and demanding workload.


Please refer to the job description and person specification for a comprehensive list of the main duties and the requirements of the role.


Working at Tempo


We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:


  • 33 days holiday inclusive of bank holidays
  • Contributory Pension Scheme (up to 5% ER contribution)
  • Employee Assistance Programme available 24/7
  • Family friendly policies
  • Flexi-time Scheme (offering up to 13 days flexi leave each year)
  • Wellbeing Centre offering the latest wellbeing articles, news, and advice
  • Cycle to Work Scheme
  • Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
  • Death in Service Grant – 1 year


Closing date for applications: 9am on 22nd August 2022


How to Apply:


If you think this is the role for you, please take a look at our candidate pack first as it will help you decide whether we’re a good fit for you.  We would then ask you to submit your current C.V. with a detailed cover letter telling us how you meet our competences and why you want to work for Tempo Time Credits.  Please also complete our Equality and Diversity Information Form.


View our Candidate Pack

View the Job Description / Person Specification

Download our Equality and Diversity Information Form.


Please send your completed application to using the post title and your name as the subject heading by no later than 9am on 22nd August 2022.


As part of our commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.


The successful applicant will be subject to a satisfactory Disclosure and Barring Service check.

We strongly believe in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.